“Being in the profession of a property management consultant is no easy job. Every day you come across several challenges to keep clients happy and at peace with each other whether it be real estate investors or tenants. This article covers 6 common problems that property management consultants have with tenants frequently.”
If you are planning to join and become a successful property management consultant, it is important to start from scratch and learn the basics first. And this includes having the instinct to deal with common problems that management has with tenants.
This article discusses 6 common problems that property management consultants get frequently showered with from tenants.
6 Common problems property management consultant has with tenants
Even though these problems are common and shouldn’t cause any stress under normal circumstances, they still need to be tackled carefully and professionally.
This is because in your capacity as a property management consultant, you cannot afford to lose any of your clients, may it be the real estate investor or the tenant. This brings you a bad reputation as well as reflects your incompetence to act as a fair mediator in a conflict between your clients.
Moreover, any unaddressed or pending issues could lead to legal action as well. This ultimately will result in a more complex and devastating situation.
Therefore, the key is to understand each of the following matters and strategize their resolution properly and quickly.
1. Property maintenance issues
Let’s first talk about issues related to property maintenance. Maintenance issues are unavoidable and cannot be eliminated. This means that they are bound to occur even under normal conditions and with routine usage of the property. However, their impact and extent of damage or inconvenience suffered by a tenant are controllable.
As a property management consultant, your maintenance request handling skills should include two things.
First, never furnish a delayed response from your side. Even if you anticipate having no immediate solution to a problem, a timely response will assure the tenants that their matter has been acknowledged and reached to the concerned party and appropriate action will soon be taken.
Second, always keep a list of the necessary vendors that you may need to contact from time to time to help resolve different issues. Rather than trying to find vendors at the last minute, a prior list will help you screen and find the most reliable vendors. This further provides certain benefits. For example, having someone on standby who you could easily call, avoiding the need to pay more or hire any expensive vendors for urgent matters, and not bothering about the quality of service or workmanship you are getting.
2. Avoiding uninformed visits
There will be instances where you will be required to make visits for inspections or any other purposes at a property occupied by a tenant.
However, whenever such a need arises, make sure that the tenants are well-aware of it and have been informed or notified in advance within a reasonable time before you reach the property.
For example, a 24-hour notice might be required by the local county, city, or state laws for conducting such acts. Despite this contingency to inform in advance about your probable visit, there might be other situations as well where an urgent visit may be necessary.
In such a case, always consult your real estate attorney near me and then make a move. Still, visiting uninformed totally should be avoided and emergency visits as well should be accompanied by prior notification.
Remember that in these situations, your main concern should be to not engage in any activity that impairs the privacy of the tenant. To make this possible, adopting a polite and respectful attitude is the best strategy to mitigate any hostile response of the tenant.
3. Avoid misunderstanding due to bad or lack of adequate communication
Whether you are about to sign a lease agreement or close any real estate buy-sell transaction, effective communication is the key to winning each party’s heart and gaining satisfaction.
Contrary to this, bad communication or lack of adequate communication could result in a dispute and ruin your relationship with your clients.
Know that communication in the real estate business is an extensive subject with a wide scope. It includes discussions, commitments, and promises regarding many different formal and informal aspects of a real estate transaction.
From answering phone calls to the way you respond and handle customer/client queries and even explaining the terms of the lease contract, or inclusion of any special terms for renewing a lease, communication will play an important role at each step.
For example, you can schedule checking and replying to all phone calls, messages, and emails, etc. once every hour or two. Similarly, before signing a lease agreement, you should provide your clients with an opportunity to take time and read the terms of the entire document, allowing as much time as they sufficiently require. Then, if they find any ambiguities, either you should answer them or appoint an attorney to clarify their concerns first and then only proceed further.
4. Presence of any infestations
Infestations such as rats, cockroaches, mice, termites, etc. are a nuisance and will cause discomfort to the tenant. The presence of these factors also makes the property unfit for normal use and can also result in severe legal consequences.
Besides the above-mentioned infestations, there could be other hazardous factors as well which make living in such property unbearable and force the tenants out.
Therefore, make sure to adopt preventive measures such as proper fumigation before renting out the property.
5. Neighborhood nuisances
Neighborhood nuisances are another common issue when dealing with tenants. The cause of such trouble can either be the tenant or it can be any other house in the neighborhood.
In either situation, you as a property management consultant must ensure that your tenants and their neighbors are at peace with each other. In rare situations, this may also include confronting your client as well to avoid any kind of litigation from other residents of the neighborhood.
Similarly, street crimes and house robberies are also serious issues. To counter this issue, make sure to have high-quality door locks and security alarms installed. This will make the tenants feel safe.
6. Funds, deposits, and other necessary payments
Each tenancy agreement and lease contract involve a security deposit to ensure that the property is returned in the same fit-to-use condition as it was when initially rented out to the tenants.
However, there could be misunderstandings and doubts in understanding what constitutes a fit-to-use condition or what act of the tenant could result in a deduction from the security deposit.
Further, there could be any other necessary deductions or fees charged other than the rent for certain matters. Make sure to provide an adequate disclosure to the tenant when charging or deducting such expenses so that the tenant does not feel that he is being cheated or asked to pay more than the agreed-upon rental payments.
Remember that as a property management consultant, you tend to always stay at the forefront of all matters related to your client’s real estate management.
Therefore, you must be aware of the six common issues highlighted in this article and know what pre-emptive measures to take, if and when required.
Fortunately, our expert property managers are well adapted to face all the above and similar problems. Attorneys Real Property Management offers services and legal consultancy in various matters related to real estate property management.
Our team of property management consultants covers a wide scope of areas in real estate management services and can offer relevant help to suit your precise needs.
Book your free consultation session now at this link or simply give us a call at (800) 481-4049.